There are 3 different ways to remove a bid.

                                                                          #1 Through the Butler
The easiest way to do this during your event is to use the Butler. On the Butler, there is a section at the bottom of the screen titled “Remove a Bid/Bid History” where you can type in the item number or name.


When you tap on Lookup, it will list all of the bids placed for that item. If it is a silent item that you are viewing bids for, you will only be able to remove the top bid. For donation/live items, you can remove any bids that are placed on these items (that have not been checked out).


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                                                        #2 Through the Manage Bidders Page

Another way to remove a bid is to go to Bidders > Manage Bidders in the admin. On this page, find the bidder that you would like to remove a bid from, tap on the "has bids" button in the bidder's row on the far right.
This will bring you to the Bid History for that bidder where it will list all bids placed by that bidder. You can delete top bids on silent items or any bids placed on live/donation items (that have not been checked out).


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                                                          #3  Through the Manage Items Page

The last way to remove a bid is to go under Items > Manage Items in the admin. Find the item that you would like to remove the bid from, tap the "has bids" button.

This will bring you to the Bid History for that item. If it is a silent item, you will be able to remove the top bid placed. If it is a live/donation item, you can remove any bid placed on it (as long as it hasn’t been checked out).

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What's Next?


Remove or REFUND Processed Payment to alter checkout transaction

If you need to process a refund or change payment type for a bidder who has already checked out, you will need to go to Event Central > Event Payments and look in the "Paid Checkouts" section and find that bidder's transaction. 

If you click on the "X" void transaction button in the right column, it will pop up a refund screen > Enter the amount to be refunded. If you refund a whole item, you will then be able to remove the bid/item from that person's checkout; you will also be able to change the payment type that they used. 

* * * If you are using another processor connected with the software, you will need to make sure that these refunds are processed.


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Other Payment Method


If using another payment type other than (Check, Cash, or Credit)

When checking out a guest in the Butler or the Admin, you can set up a “Custom Payment Type” such as “Student Account” or “Gift Certificate”.  To set this up, go to Software Settings > Auction Settings and look under Payment and Goals > Other Payment Type Text. From here you can add a custom payment type.