If you have a guest that starts a donation by texting your keyword to 56651 but backs out of the page before finalizing their donation it will register under your Donations / Text-to-Give section of your admin with no Donor name and the status will say Incomplete. Their phone number will be on file so you can send them a reminder text for them to complete the transaction by clicking the "Resend Text" button in the right column (has an arrow on it). This reminds the donor to complete their donation.
Incomplete Donations - No phone number
If you see an Incomplete status without a phone number, that means the donor backed out of the donation before entering their phone number. These incomplete donations can be deleted by clicking the remove button on the far right because they do not count towards your donation total.