What do I do if I receive this error while trying to upload ticket sales into Salesforce?

"We can't save this record because the “Opportunity Acknowledgement” process failed".  The reason you are receiving this error is that your Salesforce account is blocking the transmission of our "opportunity".  In order to get

them to load you will have to contact your Salesforce representative and have them temporarily suspend the workflow while sales are pushed to Salesforce. This will allow them to properly pass through. It is a setting that you have set up on your Salesforce account.