TABLE OF CONTENTS

What is Mass Messaging?

  • The Mass Messaging feature is located under Bidders > Text/Email Bidders and allows you to send multiple emails and text messages to your bidders throughout your event. 
  • Guests cannot reply to these messages.
  • US text messages will come from 56651. Canadian messages will come from 855-800-4975.
  • Emails will show as coming from your Organization's name with an email address of no_reply@clickbidonline.com
  • To purchase Mass Messaging, go to Software Settings > Account Status.


NOTE: Winning bidders do not receive an automated notification via text or email after the event closes.


NOTE: Your Desired Send Time acts as a schedule reminder of when to send your messages, they will not go out automatically. Click the Send button when you are ready to send your message.


Create A Message

  • Bidders > Email/Text Bidders > Click on Compose a Text or Email
    • For Email Bidders, compose your Subject 
  • Choose your filter (See a list of filters and who they go to below)


Make sure to include your bidding URL shortcode [u] and any other shortcodes you want to include:

Important

Make sure to use the section called "Send a Single Text" to send yourself the message first to make sure it looks exactly how you want it.



  • Desired Send Time: It's important to note that the desired send time acts as a schedule reminder of when to send your messages, they will not go out automatically. Click the Send button when you are ready to send your message. 


  • After your message is sent the Send button will turn grey with a line through it. You can still click the send button to re-send the message. 
  • You will see a Sent To drop-down that shows you who the message went to.


Do's and Don'ts

  • Never reference time left (30 more minutes to go). Messages can take up to 10 minutes to complete sending which will offset time left in the auction. It is best to reference actual closing times (8:30 pm).
  • Give yourself 10 minutes to send a message. It can take time to get through the server, cell network, and to a guest's phone.
  • Pace yourself. Too many messages will put your guests off, and they will stop reading them.
  • TEST!!! Send a copy to your phone so you can see what it will look like under "Send a Single Text/Email" This will help you identify any irregularities that you may not have seen. 
  • Nothing critical. You should consider multiple methods of communication to keep guests informed. Send a text message about dinner beginning at 7 pm AND have your host announce it audibly.
  • IF you have merged bidders and there are two different emails/two different numbers tied to one bidder number, all information tied to that bidder number will get that mass message.



Who do the different filters in Mass Messaging go to? 


  • All Bidders - This will go to everyone who has a bidder number under Bidders > Manage Bidders. 
  • Bidders With Tag(s) - This filter will allow you to single out who you want to send a message to based on the tags assigned to them. (Tags are created under Bidders > Manage Bidders > Custom Tags)
    • If you only have 1 tag created, the option to select a tag will not be available. This filter will then send to all bidders with the 1 tag created.
  • Bidders At Table(s) - This filter will allow you to single out who you want to send a message to based on their table assignment. (Tables are assigned under Bidders > Manage Bidders)
  • Bidders Who Have Logged In - Any bidder with a "logged in" tag under Bidders > Manage Bidders. (logged in status is when they logged into the auction site for the first time either by registering to bid, logging in through the landing page, or clicking on the personal bidding link for the first time.)
  • Bidders Who Have Not Logged In - Any bidder who does not have a "logged in" tag (has not logged into the auction site by registering to bid, logging in through the landing page, or clicking on the personal bidding link for the first time.)
  • Checked In Bidders - This will go to the bidders who were checked in through the Butler at your event. 
  • Checked Out Bidders - This will go to your winning bidders who already paid for their items/donation (checked out)
  • Bidders Not Checked In- This will go to any bidder who was not checked in through the Butler. 
  • Bidders Not Checked Out (Silent/Quantity/Raffle/Live/Donation) - This will go to any bidder who still needs to pay for their winning items/donation/quantity item
  • Quantity Item/Raffle Purchasers/Donors/Winning Bidders - This will go to anyone who has made a donation only on the bidding site / purchased a quantity item/or won a silent auction item regardless if they have checked out or not checked out. 
  • Silent and Live Winning Bidders - This filter will go to anyone who won a Silent or Live Item. *Items must have a status set to closed in order to use this filter. 
  • Non-winning Silent Auction Bidders - This will go to anyone who bid on but did not win any silent auction items. 
  • Ticket Purchasers - This will go to your ticket purchasers.
  • Ticketed Guests - This will go to all your Ticketed Guests who have or do not have a bidder number.
  • Ticketed Guests no Bidder Number - This will go to your Ticketed Guests who do not have a bidder number.  This means you can email and text ticket purchasers without them having been assigned a  bidder number.  
  • All Bidders with No Card on File - This will go to your bidders who do not have their credit card already on file. 
  • Winning Bidders Not Checked Out & No Card On File - This will go to only those guests who won who do not have a credit card on file. 
  • Item Donors - This filter is only available for EMAILS. This will send an email to any donors listed under Items > Manage Donors.


New Tags, Table, and Ticket Page Filters 

Bidders with Tag(s) This filter is for Bidders who have tags. You will be able to send to 1 tag, multiple tags, or all tags at one time. This works with 'Send Text Now' & 'Save to Pre-Composed Texts. (if you choose 'Send a Single Text' it will go to the bidder number entered regardless of the tag selected.)


NOTE: if you only have 1 tag created, the option to select a tag will not be available. This filter will then send to all bidders with the 1 tag created.


Bidders At Table(s) This filter is for Bidders who have table names/numbers assigned. You will be able to select  1 table tag, multiple table tags, or all table tags at one time.  This works with 'Send Text Now' & 'Save to Pre-Composed Texts. (if you choose 'Send a Single Text' it will go to the bidder number entered regardless of the tag selected.)


Ticket Purchasers, Ticketed Guests, and Ticketed Guests No Bidder Number Filters If you have multiple ticket pages you are now able to select which ticket page you would like to send the message to. You can select 1, multiple, or all. (If you only have 1 ticket page then you will not see the ticket page checkboxes)