BUTLER


How do our volunteers log in?

https://clickbid.freshdesk.com/support/solutions/articles/28000012444-how-do-volunteers-login-to-the-butler-for-check-in-check-out-and-concierge-bidding-


Remove a bid:

https://clickbid.freshdesk.com/support/solutions/articles/28000011918-remove-a-bid


Concierge bidding:

https://clickbid.freshdesk.com/support/solutions/articles/28000011949-concierge-bidding


COMPLETE VOLUNTEER TRAINING


https://clickbid.freshdesk.com/support/solutions/articles/28000011961-volunteer-training


EVENT CHECK-IN


Remove passwords for bidders:

https://clickbid.freshdesk.com/support/solutions/articles/28000012433-how-do-we-remove-passwords-for-our-bidders-


Check-in With Pre-Printed Programs/Bidder Numbers:

https://clickbid.freshdesk.com/support/solutions/articles/28000011919-check-in-with-pre-printed-programs-bidders-numbers


Credit Processing Card Readers:

https://clickbid.freshdesk.com/support/solutions/articles/28000017608-credit-processing-card-readers-mac-osx


Check in Instructions:

https://clickbid.freshdesk.com/support/solutions/articles/28000019311-check-in-instructions



EVENT CHECK-OUT


Do bidders receive an automated text for winning items?

https://clickbid.freshdesk.com/support/solutions/articles/28000012434-do-bidders-receive-an-automated-text-for-winning-items-


Can we separate payment?

https://clickbid.freshdesk.com/support/solutions/articles/28000012435-can-we-separate-payment-


Can a donation item be checked out before the auction ends?

https://clickbid.freshdesk.com/support/solutions/articles/28000012436-can-a-donation-item-be-checked-out-before-the-auction-ends-


Best report to gather items by winning bidder:

https://clickbid.freshdesk.com/support/solutions/articles/28000012437-which-is-the-best-report-to-use-to-gather-items-together-by-winning-bidder-at-the-end-of-the-evening-


Process a refund:

https://clickbid.freshdesk.com/support/solutions/articles/28000011902-process-a-refund


Bidder receipts:

https://clickbid.freshdesk.com/support/solutions/articles/28000012438-bidder-receipts


How do I see what bidders need to pay/check-out?

https://clickbid.freshdesk.com/support/solutions/articles/28000012439-how-can-i-see-which-bidders-still-need-to-pay-checkout-


Processing multiple unpaid checkouts at once:

https://clickbid.freshdesk.com/support/solutions/articles/28000012440-processing-multiple-unpaid-checkouts-at-once


Butler - Check-out instructions:

https://clickbid.freshdesk.com/support/solutions/articles/28000011925-butler-check-out-instructions


Add a shipping charge to a bidder statement:

https://clickbid.freshdesk.com/support/solutions/articles/28000021052-adding-a-shipping-charge-to-a-bidder-statement



FAQ


I did not receive a text message:

In the butler, under “bidder look up'' make sure the correct phone number was added. If so, have them text start to 56651 and try sending it again. If they still don’t get it, select bidder can receive text messages, no,  in the Butler and they will receive an email after you click complete. They will receive all outbid notices via email as well. 


WIFI:

Keep all bidders on their cell data as much as possible. Typically we do not recommend publishing the wifi login and password. 


Card readers:

ClickBid card readers are available for purchase only and are $50 a piece.