BUTLER
How do our volunteers log in?
Remove a bid:
https://clickbid.freshdesk.com/support/solutions/articles/28000011918-remove-a-bid
Concierge bidding:
https://clickbid.freshdesk.com/support/solutions/articles/28000011949-concierge-bidding
COMPLETE VOLUNTEER TRAINING
https://clickbid.freshdesk.com/support/solutions/articles/28000011961-volunteer-training
EVENT CHECK-IN
Remove passwords for bidders:
Check-in With Pre-Printed Programs/Bidder Numbers:
Credit Processing Card Readers:
Check in Instructions:
https://clickbid.freshdesk.com/support/solutions/articles/28000019311-check-in-instructions
EVENT CHECK-OUT
Do bidders receive an automated text for winning items?
Can we separate payment?
https://clickbid.freshdesk.com/support/solutions/articles/28000012435-can-we-separate-payment-
Can a donation item be checked out before the auction ends?
Best report to gather items by winning bidder:
Process a refund:
https://clickbid.freshdesk.com/support/solutions/articles/28000011902-process-a-refund
Bidder receipts:
https://clickbid.freshdesk.com/support/solutions/articles/28000012438-bidder-receipts
How do I see what bidders need to pay/check-out?
Processing multiple unpaid checkouts at once:
Butler - Check-out instructions:
https://clickbid.freshdesk.com/support/solutions/articles/28000011925-butler-check-out-instructions
Add a shipping charge to a bidder statement:
FAQ
I did not receive a text message:
In the butler, under “bidder look up'' make sure the correct phone number was added. If so, have them text start to 56651 and try sending it again. If they still don’t get it, select bidder can receive text messages, no, in the Butler and they will receive an email after you click complete. They will receive all outbid notices via email as well.
WIFI:
Keep all bidders on their cell data as much as possible. Typically we do not recommend publishing the wifi login and password.
Card readers:
ClickBid card readers are available for purchase only and are $50 a piece.