TABLE OF CONTENTS

Kindful Integration with BidKit


Welcome to the integration with Kindful and BidKit.

This best practice will walk you through everything regarding Kindful including integration, exporting sales, and donors. You will have the ability to import your contacts from Kindful into your admin. Export the bidders that you have in your admin that are not in Kindful. Export your sales from your Auction, Donations/Text-To-Give, and Ticket Sales/Donations. 


INTEGRATION 

Go to Software Settings > Connect to BidKit


Locate the Kindful box and click on the green 
connect button.



A new box will pop up and click on the connect button again. This will take you to the Kindful Authentication page.


Sign in to your Kindful account. 


Then, select the account you want to connect to in Kindful and click continue. This will connect Kindful to BidKit.

  • NOTE: Your screen may look different than this screenshot, as ours is a test account. 

You will then be redirected to your BidKit admin. Once your account is connected the green connect button will turn blue and say connected


Then on the dashboard on the left, you will see a tab for Kindful with a dropdown. This is where you will find your Import Bidders, Export/Update Bidders, Export Sales, Activity Log, and Logout. 



IMPORTING CONTACTS

  • Go to Software Settings > Connect to BidKit > Kindful > Import Bidders tab. 
  • From here you can import one at a time or you can import multiple at once. Just check the small box next to the name you want to import or for multiple check the small box next to First Name (this will check them all at one time) then scroll down to the bottom right and click on the green import button. 
  • First/Last name, Phone, and email if provided will be imported into your admin located under Bidders > Manage Bidders.

  • You can see who you imported and who you did not by using the filters under the field called Imported? 


NOTE: Importing Bidders from Kindful> if you have more than 1500 contacts in Kindful you will not be able to use the Import Bidders page due to limitations in Kindful. 



EXPORT/UPDATE BIDDERS 

You will have the ability to export new contacts to Kindful and update or link to existing Kindful contacts. If you know this individual is not in your Kindful account, click Add New Contact in Kindful. If the individual is a current contact in Kindful then you can click Link to Existing Kindful Contact. 

  • To locate your Kindful ID to link your Bidder to Kindful go to your Kindful admin and look up the contact name you want to link and in the URL of that contact, you will see the Kindful ID at the end of the URL.
    **This is our test account so your Kindful admin may look a little different


  • Once you have determined if they are a new contact in Kindful or existing contact, go back to your Export/Update Bidders to Kindful.
  • Check the box next to the bidder you want to export and in the operation drop-down, choose the correct field. 
  • Then, click the Export/Update button. 

*This should take no longer than 5 minutes to export.

  • You can locate your exported bidders in Kindful by going to the Contacts & Activities tab. 

  • You can then choose all contacts or can search for the specific contact.

    Once your bidders have been exported and linked to Kindful, new fields will populate under the Export/Update Bidders to Kindful tab. 

  • You can update the bidder's contact information under Bidders > Manage Bidders in your Admin.

  • You also have the option to remove the link between your admin Bidder and the Kindful Account in BidKit



EXPORTING SALES TO KINDFUL

  • You export all paid ticket sales, donations/text-to-give, and auction items. 
  • In order for the Auction Items to show once they are sold under BidKit > Export Sales, the items must be set to a Closed Status to export the sale. 
  • You can export paid sales from your Ticket Page, Donations/Text-To-Give, and Auction Items from the Export Sales in BidKit.
  • Go to Software Settings > Connect to BidKit >Dashboard> Kindful > Export Sales.
    Show all entries.
  • Click the small box next to the Item Name that you want to export.
    Under the tag, Kindful Match, there will be Contact ID-# for the Kindful ID already linked or attempt a match.
  • For the attempted match, click on the hourglass, and if they made a match (First Name, Last Name, & Email address has to all match the Kindful contact record to make a match) that will show. Or you can create a new contact.
    If you know the matching Kindful ID, you can click on the pencil and that will allow you to enter the ID #.
  • Once you have everything set up the way you want, click on Export Sales at the bottom right. A box will appear asking for the Fund (required field), and which Campaign (optional) you want that to populate in Kindful. 
    • * NOTE: The campaign is based on the Fund you select. So whatever Campaign is connected to the Fund in Kindful. Meaning when you select a Fund in BidKit > export sales, the only campaigns that will populate are the ones you have selected in Kindful for the said fund. 


NOTE: Attempt Match is going to try to match the First Name, Last Name, and email address with your contacts within Kindful. If all three do not match exactly then the match will not be made and a new contact will be created during the export. 

  • Records sent to Kindful are queued up and processed in the order received. This can take up to 5 minutes to complete. 
  • When complete, you will see sales listed on the Activities page of your Kindful account.


FAQ: 

1) How will new users who participate in the event come over to Kindful during the export process after the event? 

  • If you do not have a matching first and last name and email within Kindful, the contact will be transferred to Kindful as a new contact located under the Activities page of your Kindful account.