Frequently Asked Questions

What is The Best Browser To Use With The Software?
We recommend using Google Chrome. However, you can also use Microsoft Edge and Mozilla Firefox. If you use non-recommended browsers there is a possibili...
Wed, 10 Feb, 2021 at 11:16 AM
Links Not Live In A Text Message
https://www.tatango.com/blog/apple-ios-bug-is-blocking-hyperlinks-in-text-messages/ One work around we have found is if you tap and hold the message to ...
Tue, 2 Feb, 2021 at 4:17 PM
The Connection Is Not Private
The wifi that the bidders are logging into has some safety filters on which is causing the errors that bidders are seeing when they log in. Bidders can safe...
Tue, 14 Sep, 2021 at 1:34 PM
Live Links
Live Links 180 days for guest ticket link 60 for all other live links (Mass messaging / butler / etc ) 30 day for an outbid notice Reset password 5 mi...
Tue, 2 Feb, 2021 at 3:23 PM
Keyword: 4 Events 1 Keyword
Your annual event license includes up to 4 events and 1 keyword.  We highly recommend when it's time to choose your keyword, choose one that will w...
Fri, 21 May, 2021 at 10:27 AM
How Do I Open My Auction Earlier Than My Starting Date?
Opening your auction early First, go to Items > Manage Items and make sure the status of your items is set "Active" with a closing time in...
Fri, 17 Dec, 2021 at 3:31 PM
How to Change Event Dates
How to change event dates: Go to Training/Support > Request Support Ask your Account Manager to update your event dates  Include the new date you wou...
Fri, 17 Dec, 2021 at 3:31 PM
The Use of Cookies
Our software uses cookies to allow a bidder to maintain their logged-in status. When a user enters a bidder number and password, we validate their data and ...
Mon, 20 Dec, 2021 at 4:30 PM
Why is the "Register Now" button missing?
This is something that will typically only happen to the admin user of the ClickBid site and is a result of our update to needing passwords.  Once logged in...
Wed, 19 Jan, 2022 at 9:53 AM